Group Order Policy

How Our Group Order System Works

At Joyofgoodcoffee we source specialty coffees in batches directly from small-scale producers. To do this efficiently and keep quality high, we work with a 30-day group order cycle.

The Order Cycle

Every cycle we open an order window. At the end of the 30-day window we close orders and place a single consolidated order with our roaster partners. Your coffee ships to you as soon as it reaches us.

  • Order window: open for 30 days each cycle
  • Roaster order: placed at the end of each cycle
  • Shipping: your order ships once we receive the coffee from the roaster
  • Expected delivery: allow up to 6 weeks from the moment you order

Because of this batch model your order does not ship immediately. Please take this timeline into account before ordering.

Why We Do This

This model lets us work directly with small producers, keep the coffee fresh and keep costs fair. Every bag is roasted for the batch, not left sitting on a shelf.

Payment

Payment is collected when you place your order.

Cancelling and Your Right of Withdrawal

As a consumer in the EU you have a statutory 14-day right of withdrawal. This right applies in full to our group orders and we cannot limit it.

  • Before delivery: you may cancel your order at any time before you receive it, including while the coffee is still with the roaster or in transit. You do not need to give a reason and you receive a full refund, including standard delivery costs.
  • After delivery: you have 14 days from the day you receive your order to withdraw, without giving a reason. You then have a further 14 days to send the goods back.
  • Refunds are issued within 14 days of us receiving your withdrawal notice.

Exception: Opened Bags

Our coffee is delivered in sealed bags. For reasons of health protection and hygiene, a bag whose seal has been broken cannot be returned or resold. Therefore:

  • Unopened, sealed bags: can be returned within the withdrawal period
  • Opened bags: are excluded from the right of withdrawal once the seal is broken

By placing an order you acknowledge that you have been informed of this exception before purchase.

How to Withdraw

You can cancel using the withdrawal button on our website, by using the EU model withdrawal form, or by sending us any clear statement of your decision at Joyofgoodcoffee@gmail.com. We will confirm receipt of your withdrawal without delay.

Questions?

If you have any questions about the group order system, don't hesitate to reach out. We're a small, family-run operation and we're always happy to help.