Terms of service

1. Who we are
These terms apply to every order placed through joyofgoodcoffee.com.

Talking Loud, trading as Joyofgoodcoffee
Chamber of Commerce (KVK): 92645208
VAT: NL004968375B49
Email: Joyofgoodcoffee@gmail.com

2. Our stock and shipping model
We buy specialty coffee from selected roasters and hold it in stock at our base in The Hague. When you place an order, we pack and ship it individually. We do not wait to collect other orders first.

Estimated delivery times by country are set out in our Shipping Policy. We will always tell you if there is a delay with your order.

3. Prices and payment
All prices are in euros and include VAT. Shipping costs are shown at checkout before you confirm. Payment is taken when you place your order.

4. Delivery
We ship to the Netherlands and to countries within the European Union. Delivery times are indicative and are described in our Shipping Policy. If we cannot deliver your order within 30 days of dispatch, you may cancel and receive a full refund.

5. Returns and refunds
Coffee is a fresh product with a short consumption window, packed in sealed bags for food safety. Once it has been dispatched it cannot be returned or exchanged, whether or not the bag has been opened. We refund or replace where we made an error with your order, where your parcel is lost or damaged by the shipping company, or where a non-coffee product is faulty. For non-coffee products a 14-day claim period applies from receipt. Our Refund Policy sets out the full detail, including the photos we need before we can process a claim.

6. Availability and cancellation by us
Coffee is an agricultural product and harvests are finite. If a coffee you ordered becomes unavailable, we will contact you to offer an alternative or a full refund.

7. Conformity and complaints
You are entitled to goods that match the description and are of satisfactory quality. If something is wrong with your order, contact us at Joyofgoodcoffee@gmail.com and we will resolve it. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.

8. Liability
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.

9. Applicable law
Dutch law applies to these terms. As a consumer you retain the protection of the mandatory consumer law of your country of residence.

10. Changes
We may update these terms. The version published at the time you place your order is the version that applies to that order.